Terms of Service
Effective Date: May 2026
Welcome to New Life Campus, a service operated by New Life Campus. By purchasing or using our services, you agree to the following Terms of Service.
These Terms are intended to ensure a safe, organized, and successful move-in experience for all students and families.
1. Services Provided
New Life Campus provides coordinated student move-in logistics services, which may include:
• Shipping container delivery
• Packing material coordination
• Shipment coordination
• Temporary storage services
• Move-in delivery support
• Move-out and return logistics
• Package receiving and in-room delivery services for select packages
Service availability may vary by university, package selection, timing, and operational capacity.
2. Customer Responsibilities
Customers are responsible for:
• Providing accurate student and contact information
• Submitting housing and move-in details by required deadlines
• Properly packing all belongings before shipment
• Following all packing, labeling, and shipping instructions provided by New Life Campus
• Ensuring prohibited items are not included in shipments
Failure to provide required information or meet deadlines may impact service timing or availability.
3. Housing Assignments & University Coordination
Move-in logistics are coordinated in alignment with university housing schedules, access permissions, and operational guidelines.
New Life Campus is not responsible for delays or disruptions caused by:
• University housing changes
• Dorm assignment changes
• Restricted building access
• Schedule adjustments made by the university
• Weather or emergency events
Students without finalized housing assignments at the time of reservation may update their information later through the Customer Portal or by contacting support.
4. Shipping & Delivery
New Life Campus coordinates logistics through internal operations and third-party shipping partners.
While we work to ensure timely delivery, exact delivery times cannot be guaranteed.
Delivery timing may depend on:
• University move-in schedules
• Carrier transit timelines
• Weather conditions
• Operational volume
• Building access availability
Customers are responsible for packing items securely and appropriately for transport.
5. Prohibited Items
The following items may not be packed, shipped, or stored through New Life Campus services:
• Weapons or firearms
• Illegal substances
• Perishable food items
• Hazardous materials
• Flammable items
• Explosives or combustible materials
• Cash or financial instruments
• Jewelry or irreplaceable valuables
• Live animals or plants
New Life Campus reserves the right to refuse, remove, or dispose of prohibited items discovered during handling or storage.
6. Storage Services
Storage services are available only for qualifying packages or approved add-ons.
Customers are responsible for:
• Scheduling return delivery requests within required timelines
• Maintaining active payment status
• Responding to operational communications regarding storage and return logistics
Items left unclaimed beyond designated retrieval periods may become subject to additional storage fees or disposal policies in accordance with applicable law.
7. Payments & Refunds
All reservations are subject to New Life Campus pricing, payment schedules, and applicable fees at the time of purchase.
Refund eligibility may vary depending on service stage, including:
• Reservation status
• Shipment preparation
• Container shipment
• Label generation
• Storage initiation
• Completed logistics services
Once shipping materials, containers, labels, or storage services have been initiated, certain fees may become non-refundable.
Approved installment payment providers, including Klarna or similar financing platforms, operate independently from New Life Campus and remain subject to their own terms and approval processes.
8. Limitation of Liability
New Life Campus is not liable for:
• Carrier delays
• Improper customer packing
• Minor cosmetic wear associated with transit
• University schedule disruptions
• Events outside of reasonable operational control
To the maximum extent permitted by law, liability for any claim related to services provided shall not exceed the total amount paid by the customer for the applicable service package.
9. Communication Consent
By using our services, customers consent to receiving operational communications from New Life Campus via:
• Email
• Phone
• SMS/Text Message
These communications may include:
• Shipment updates
• Portal notifications
• Move-in instructions
• Deadline reminders
• Operational alerts
10. Policy Updates
New Life Campus reserves the right to update these Terms of Service at any time to reflect operational, legal, or university partnership changes.
Updated versions will be posted on our website.
11. Contact Information
Questions regarding these Terms may be directed to:
New Life Campus
support@newlifecampus.com
www.newlifecampus.com
Move-In Policies
New Life Campus Move-In Policies & Guidelines
Our goal is to create a smooth, organized, and stress-free transition experience for every student and family.
Please review the following operational policies carefully.
Important Timeline
Customer Portal Access
Customer Portal access will begin July 1, 2026.
Families will receive email instructions once portal access becomes available.
Housing Information
If your housing assignment has not yet been finalized at the time of reservation, no problem.
Students and families will be able to update:
• Residence hall information
• Room numbers
• Move-in appointment details
through the Customer Portal once available.
Container Ordering Window
Beginning July 1, families will have approximately 30 days to:
• Order containers
• Pack belongings
• Prepare shipments
• Send items for move-in coordination
Timely submission is important to ensure delivery readiness before move-in week.
Shipping Instructions
Detailed shipping instructions, labels, and timelines will be provided through the Customer Portal.
Customers should:
• Use only approved containers and labels
• Follow all packaging guidelines
• Ensure labels remain clearly visible
• Avoid overpacking containers
Delivery Coordination
Move-in deliveries are coordinated in alignment with university housing operations and approved move-in windows.
Delivery timing may vary depending on:
• Residence hall access
• Building schedules
• Student move-in appointments
• Operational volume
Exact delivery times cannot be guaranteed.
Package Changes
Need to modify your package or services?
Please contact our team directly at: campus@newlifelogistix.com
Package modifications may be subject to operational deadlines and availability.
Storage & Return Services
For packages that include storage services:
• Return scheduling instructions will be provided later in the academic year
• Students must respond to scheduling communications by required deadlines
• Delayed responses may impact preferred return timing
Communication Expectations
Students and families are expected to regularly monitor:
• Email communications
• Customer Portal updates
• SMS/Text notifications, if opted in
Operational updates and important deadlines will primarily be communicated digitally.
FAQ & Support
Additional support resources are available through our FAQ page and customer support team.
For assistance, contact: campus@newlifelogistix.com
Or visit: